Bathjobs

posted by Admin on Jul 4

Getting into the labour market after school or college is a daunting prospect and thats without the minefield of jargon, overnight advances in technology and discriminatory attitudes.

OK – Lets bust a bit of that jargon! What exactly are transferable skills?
Quite simply, they are things you can do in one area of your life which can be used somewhere else.

Lets take an example. As a student, did you get all your assignments in on time? Were you able to set up extensions if your work was late? Did you learn how to type quickly and use a number of computer programmes effectively? Did you hold down a part-time job and manage to juggle work with study and your social life?

If you answered yes to all, or at least some of the above, you have demonstrated an extensive range of skills, such as effective time management, negotiating and good communication skills. Now, you may not give them such grand titles, but if you were filling in a job application form, thats exactly what youd call them.

Youve been picking up skills from the moment you were born. The problem is that you take most of your skills for granted. Thats something weve got to change! So grab a pen and paper, get yourself a cup of coffee and lets get started.

Choose any role youve had in your life.

As a graduate, youll have spent a large part of your life so far as a student and so well use that in our example. Have a go at brainstorming the skills you developed in your school or student days.

What did you come up with?

Communication Skills

You had no chance of surviving as a student – and even less chance of passing your exams – if you couldnt communicate the knowledge and skills that you are at college to learn.

How did you communicate this information? By writing essays, giving presentations or talks, delivering a lesson to other students, answering questions, writing a thesis? You may have devised questionnaires and interviewed members of the public, written articles for on or offline publication or for a college newsletter. Youll have taken notes and summarised information from books and lectures. Think about each subject you studied and write a list of the methods of communication you used, both oral and written and write examples of each.

Teamwork

As a student you will have been exposed to group work of some sort – I know, Im a teacher! You may have had to research a subject to make a group presentation or for a written assignment, or perhaps you produced a class newsletter or were involved in a community project with classmates. If you have played any team sports in your spare time, you will know a lot about what it takes to work as a member of a team.

Ability to work alone and on your own initiative

Much of the work you did at college was not group work, but stuff you had to do alone and you probably had to motivate yourself to get on with it. So, how good were you at getting all the work done? You may not have liked it, but if it had to be done, chances are you did it. How did you use your own initiative? Did you devise ways in which to make remembering information easier? Did you come up with creative ideas to make your work different and interesting? Did you find a job which you were able to fit in with your studies and which solved some of your financial problems?

Ability to meet deadlines

Deadlines – You certainly had a few of these in your student days. Did you meet them? You may have learned the hard way, sitting up all night at the last minute, but most people manage to get things in on time. And if you didnt, how well did you negotiate an alternative solution?

IT Skills

As a student you will have used, at the very least, the internet, email and word processing packages. Your college will probably have provided free tuition in these and possibly also in programmes like Powerpoint and Excel. You may also have developed other skills in your own time or when you were at school, such as web design or programming. Add all these to your list.

Research skills

You will have had to do some form of research for your assignments and for your thesis or dissertation if you went to university. Write down the methods you used internet, specialist libraries, journals, interviewing, using questionnaires, doing case studies.

Communication skills, teamwork, ability to work on your own and to use your own initiative, ability to meet deadlines, IT and research skills are all high on employers lists of essential attributes in a graduate employee. Your job is to provide examples which prove that you have these skills. So, using the information in this article, make your own list of specific examples. They will help you shine both on paper and at the interview.

Waller Jamison 2005

posted by Admin on May 2

What does it mean to be a mystery shopper? It is quite simple – a person is paid to visit local stores and evaluate the kind of service they get. They enter the store and acts like an ordinary customer, just to keep the identity of mystery shopper a secret. A mystery shopper evaluates different aspects of the service while they are in the store.

Mystery shoppers provide businesses with more information through the use of questionnaires and detailed narratives. These questionnaires provide businesses with an unbiased opinion of how they are perceived by the customer.

Mystery shoppers relieve the owner of this added responsibility. Business owners who are presently using these kind of services are now getting a more realistic picture of how their customers perceive their company.

The mystery shopper company work with their clients to establish mechanisms to measure and improve the levels of service. The information from a mystery shopper is reported to the management of the clients and they use it to evaluate and improve their customer service. Ultimately the purpose of mystery shoppers is to help businesses increase sales.

If you work as a mystery shopper you will be paid to shop. That is right, a mystery shopper is paid to evaluate different types of customer experiences.

You can be paid to:

- Fill up your car with gas
- Have dinner on a local restaurant
- Shop in your local hardware store
- Request information about a computer
- Sometimes you will be paid for working from home. Some tasks can and should be performed by a phone call.

The list can be very long because the number of businesses using this method to collect information is very long. And it is increasing for every day.

The best thing about being a mystery shopper is that you are paid for everything you purchase. If you have lunch or dinner your expenses are paid for. If you watch a movie you will be paid for the ticket and the job you do. This is really an opportunity for many.

Why do big companies use mystery shoppers?
How many times have you left a store dissatisfied with the service you got? How many times will you go back to that store again? It is not surprising to find that many organizations are very interested in making a good impression, the impression they make on you, the customer, is vital for their company.

So feedback from mystery shoppers are often a key factor for those companies in their efforts to improve the standards for customer service. Persons that think they have something to add to the ongoing improvement of customer service are suitable for a job as a mystery shopper. If you like to shop and get paid for it, you can have the perfect job.

So what is the catch?

There is no catch! It is free to become a mystery shopper. You will be trained to collect the information the companies want and need. If you have the time you have nothing to loose but a lot to win.

Finally, there is an organisation, MSPA, which is the largest professional trade association dedicated to improving service quality using anonymous resources. MSPA have over 150 member companies worldwide and they have a diverse membership including marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing mystery shopping services.